Although business automation is decades old, the cost of automation technologies is plummeting. Their ease-of-use is improving, while their ability to deliver value quickly is skyrocketing. The automation space is changing quickly. New opportunities to automate aspects of work are becoming addressable with every technology (and cost) improvement.
However, there is a growing disconnect in organizations. Between their desire for process automation and the information that is needed to drive those processes.
The intersection between Content Services (multi-channel capture, content integration and migration, document management, and records management and preservation) and Process Services (case management, business process management, robotic process automation, and decision management) is a critical one on the journey to Intelligent Automation.
A failure to map this intersection will result in siloed processes and content repositories. That handcuff even the most well-intentioned efforts to transform customer journeys and enhance customer experiences.
We, at TEMPO are the nexus of next-generation solutions for warehouse automation, retail operation process innovation, and distribution & logistics business process optimisation. Our team is dedicated to applying computer vision, robotics, and image capture technologies to innovate and automate the world’s supply chains. This is our guide to intelligent automation.
Think big: Take a strategic approach when evaluating intelligent automation
- Break down vertical silos and collaborate horizontally across organizational functions to assess and prioritize processes.
- Analyze every aspect of your enterprise, whether you’re examining trends, consumption data and consumer feedback or scaling that data down to a pulse.
- Look for ways intelligent automation can improve brand experience throughout the customer journey and create competitive value for your brand in the long term, rather than focusing on its ability to improve operational efficiencies and reduce costs.
- Assess both upstream and downstream processes across the integrated supply chain when evaluating intelligent automation capabilities. While each individual function can yield incremental benefits, an interconnected automated supply chain can provide whole new level of value.
- Choose your platform carefully to ensure it has measurable, scalable automation components. You should be able to measure business impact, gain visibility, and apply governance to the end-to-end processes.
Start small: Streamline expansion with an automation Center of Excellence
- Establish an automation Center of Excellence that provides structure and governance to the development and use of information automation assets. This is a key success factor since most organizations have thousands of potentially automatable process tasks to consider, convert and manage.
- Assess where you are investing today, build on that investment and plan future execution. For example, if your goal is to improve inventory productivity and you are already using some components of intelligent automation for demand forecasting, consider extending this capability to inventory management.
- Continuously validate implementation priorities. Communicate regularly to fully educate executives and employees on capabilities and implications across the value chain. Because intelligent systems learn at a tremendous speed, you need to monitor them closely and train them properly to avoid biases or other potential issues.
Work differently: Rethink the way work gets done in the digital age
- Envision the end results. Be open to uncovering new capabilities and iteratively evaluate automated tasks and activities for opportunities to redesign processes using intelligent automation capabilities.
- Partner with intelligent automation experts1 with design thinking expertise to guide, formulate and host regular work sessions with executives and employees. Extend the invitation to your customers and allow your brand enthusiasts to co-create the next generation customer experience with you.
- Think beyond basic automation to capitalize on the potential of intelligent automation. This capability isn’t just about removing human activities from business processes, but rather shifting to a culture of speed, agility and innovation.
As intelligent automation reaches its full potential, it amplifies, not replaces, human effort. AI, robotics, and machine learning offer new ways to collect, analyze, sort, store, communicate, and connect. And, when the two are deployed together, they empower business leaders to make informed decisions. Based on updated information while integrating various systems to build future-ready operations. Our expert team at TEMPO enables companies to implement enterprise-wide automation. Get in touch with us to take your first steps toward intelligent automation.
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